The Patient Process

    • Understanding the process

      Understanding the process can save you money.

      Know the 5 simple steps to a radiology referral.

      5 Steps

      Understanding the radiology referral process allows you to be an informed patient and price conscious consumer. Knowing your options gives you the power of choice in addition to saving time and your healthcare dollars.

      My Image

      1) Doctor Examination

      At your examination, your doctor orders a radiology test (MRI, CT, X-ray, or Ultrasound) to help diagnose and treat your medical problem.

      Physician examination

      2) A Signed Order

      Your doctor may advise where you have the test, but the decision is yours. You can take your radiology order to any facility that offers the test. Hospital-owned facilities typically charge more than independent outpatient facilities. Ask your doctor for facility choices.

      Signed order from physician

      3) Schedule Appointment

      Your doctor's office might schedule the test for you, but once you have the signed order you can schedule or re-schedule the test at the facility you choose. Not all imaging facilities are the same; cost can vary greatly, even for patients with insurance. Ask questions; be informed.

      Schedule appointment

      4) Tests Performed

      After the test is completed, a radiologist will electronically send your referring doctor the radiology images and a written report with the results of your test.

      Tests performed

      5) Results to Your Doctor

      Your doctor will discuss the results of your test at your follow-up appointment.

      Results of your test
    • Appointments

      We make it easy!

      No matter your communication preference, we provide three easy ways to schedule your appointment:


      Request Online

      Use the online request form and we'll contact you as soon as possible!


      Call Us

      Our center teams will be happy to schedule your appointment.


      Schedule Onsite

      Stop in at any of our statewide center locations to schedule with our front desk.

      Additionally, your healthcare provider’s office staff can assist you with scheduling your appointment as all diagnostic imaging procedures must be referred by your physician and require a signed referral.

      It is extremely important for you to keep your scheduled appointment. If an emergency prevents you from keeping it, please call our office prior to your scheduled appointment time, to cancel or reschedule. This simple step will prevent unnecessary delays for all of our patients.

    • What to bring

      Referral Form

       The form completed and signed by your ordering healthcare provider.

      Photo ID and Insurance Cards

      You will need to bring a form of identification and current insurance card(s).

      Prior Studies

      Any previous, relevant imaging exams and reports performed outside of our network.


      Uninsured Patients: Payment is required at time of services rendered.
      Insured Patients: At time of service, you will be required to pay any deductible, co-pay or coinsurance dictated by your insurance plan.

    • Pricing

      Shopping for healthcare will save you money

      If your healthcare provider orders an MRI, CT Scan, Ultrasound, or X-ray, you have a choice where your test is performed. Choosing a North Carolina Diagnostic Imaging facility can save you hundreds or even thousands of dollars.

      Get an Estimate

      We will be happy to deliver a no-commitment price estimate (no appointment necessary) based on your current insurance plan. Even if you don’t have insurance, our staff can quickly provide you with self-pay pricing options.

      My Image

      Requests received before 4 pm, Monday through Friday, will receive a same-day response. Requests received after 4 pm, on weekends or holidays will receive a response the next business day.

      Whether you're using insurance or paying on your own, make sure you call us for an accurate price quote at 855-663-9166.

    • Interpretation services

      Free aids and services to people with disabilities to communicate effectively with us.

      North Carolina Diagnostic Imaging complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. North Carolina Diagnostic Imaging does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

      North Carolina Diagnostic Imaging:

      Provide free aids and services to people with disabilities to communicate effectively with us, such as:

      • Qualified sign language interpreters
      • Written information in other formats (large print, accessible electronic formats, other formats)

      Provide free language services to people whose primary language is not English, such as:

      • Qualified interpreters
      • Information written in other languages

      If you need these services, please contact Language Line interpreter services toll-free at 1-855-526-4411, then select option 3. TDD/TTY: 1-800-735-8262.

      If you believe that North Carolina Diagnostic Imaging has not provided these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:

      Section 1557 coordinator
      3480 Preston Ridge Road, Ste 600
      Alpharetta, GA 30005

      Telephone: (877) 780-1378
      Fax: (678) 992-7558

      You may file a grievance by mail or in person at the facility where care was provided. If you need help filing a grievance, call (877) 780-1378.

      You may also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available online at, or by mail or phone at:

      U.S. Department of Health and Human Services
      200 Independence Avenue, SW
      Room 509F, HHH Building
      Washington, D.C. 20201
      1-800-368-1019, 800-537-7697 (TDD)
      Complaint forms are available at

      ATTENTION: Language assistance services, free of charge, are available to you. Call 1-855-526-4411. Select option 3. TDD/TTY: 1-800-735-8262.


      Español (Spanish)

      ATENCIÓN: Los servicios de asistencia lingüísticos, gratuitos, están disponibles para usted. Llame al 1-855-526-4411. Seleccione la opción 1. TDD/TTY: 1-800-735-8262.


      繁體中文 (Chinese)

      注意: 您可以享受免費的語言協助服務。請撥打 1-855-526-4411。選擇選項 1。TDD/TTY:1-800-735-8262。


      Tiếng Việt (Vietnamese)

      CHÚ Ý: Có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho quý vị. Gọi 1-855-526-4411. Chọn tùy chọn 1. TDD/TTY: 1-800-735-8262.


      한국어 (Korean)

      주의: 무료 언어 지원 서비스를 이용하실 수 있습니다. 1-855-526-4411번으로 전화하십시오. 옵션 1을 선택하십시오. TDD/TTY: 1-800-735-8262.


      Français (French)

      IMPORTANT : Des services d’assistance linguistique gratuits sont à votre disposition. Appelez le +1 855 526 4411. Sélectionnez l’option 1. Dispositif de télécommunication pour sourds et malentendants : +1 800 735 8262.


      العربية (Arabic)

      ملاحظة: خدمات المساعدة اللغوية المجانية متاحة لك. اتصل على الرقم 1-855-526-4411. اختر الخيار 3. جهاز الاتصال الكتابي/الهاتف النصي: 1-800-735-8262.


      Русский (Russian)

      ВНИМАНИЕ: Для вас доступна бесплатная услуга языковой поддержки. Позвоните по телефону 1-855-526-4411. Выберите вариант 1. Текстовый телефон/телетайп: 1-800-735-8262.


      Tagalog (Tagalog – Filipino)

      ATENSYON: May mga libreng serbisyo ng tulong sa wika na available sa iyo. Tumawag sa 1-855-526-4411. Piliin ang opsyon 1. TDD/TTY: 1-800-735-8262.


      فارسی (Farsi)

      توجه: خدمات ترجمه به طور رایگان در اختیارتان قرار دارد. با شماره 1-855-526-4411 تماس بگیرند. گزینه 3 را انتخاب کنید. TDD/TTY: 1-800-735-8262


      አማርኛ (Amharic)

      ማሳሰቢያ፦ የቋንቋ እርዳታ አገልግሎቶች በነጻ ይገኛሉ። በ 1-855-526-4411 ላይ ይደውሉ። አማራጭ 1ን ይምረጡ። TDD/TTY፦ 1-800-735-8262.


      Deutsch (German)

      HINWEIS: Es stehen Ihnen kostenlose Sprachassistenzdienste zur Verfügung. Wählen Sie +1 855 526 4411. Wählen Sie Option 1 aus. TDD/TTY: 1 800 735 8262.


      اُردُو (Urdu)

      برائے توجہ: آپ کے لیے زبان سے متعلق اعانت کی خدمات، مفت دستیاب ہی
      ۔ 1-855-526-4411 پر فون کریں۔ اختیار 1 چنیں۔ TDD/TTY: 1-800-735-8262۔


      हिंदी (Hindi)

      ध्यान दें: आपके लिए निःशुल्क भाषा सहायता सेवाएं उपलब्ध हैं। 1-855-526-4411 को कॉल करें। विकल्प 1 चुनें। TDD/TTY: 1-800-735-8262.


      ગુજરાતી (Gujarati)

      Awrસાવધાન: તમારા માટે ભાષા સહાય સેવાઓ, વિના મૂલ્યે, ઉપલબ્ધ છે. 1-855-526-4411 પર કૉલ કરો. વિકલ્પ 1 પસંદ કરો. TDD/TTY: 1-800-735-8262.


      বাংলা (Bengali)

      মনোযোগ দিন: আপনার জন্য বিনামূল্যে ভাষা সহায়তা পরিষেবা লভ্য আছে। 1-855-526-4411 নম্বরে ফোন করুন। বিকল্প 1 নির্বাচন করুন। TDD/TTY: 1-800-735-8262।

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