The Patient Process


    • Understanding the process

      Understanding the process can save you money.

      Know the 5 simple steps to a radiology referral.

      5 Steps

      Understanding the radiology referral process allows you to be an informed patient and price conscious consumer. Knowing your options gives you the power of choice in addition to saving time and your healthcare dollars.

      My Image

      1) Doctor Examination

      At your examination, your doctor orders a radiology test (MRI, CT, X-ray, or Ultrasound) to help diagnose and treat your medical problem.

      Physician examination

      2) A Signed Order

      Your doctor may advise where you have the test, but the decision is yours. You can take your radiology order to any facility that offers the test. Hospital-owned facilities typically charge more than independent outpatient facilities. Ask your doctor for facility choices.

      Signed order from physician

      3) Schedule Appointment

      Your doctor's office might schedule the test for you, but once you have the signed order you can schedule or re-schedule the test at the facility you choose. Not all imaging facilities are the same; cost can vary greatly, even for patients with insurance. Ask questions; be informed.

      Schedule appointment

      4) Tests Performed

      After the test is completed, a radiologist will electronically send your referring doctor the radiology images and a written report with the results of your test.

      Tests performed

      5) Results to Your Doctor

      Your doctor will discuss the results of your test at your follow-up appointment.

      Results of your test
    • Appointments

      We make it easy!

      No matter your communication preference, we provide three easy ways to schedule your appointment:

      1

      Request Online

      Use the online request form and we'll contact you as soon as possible!

      2

      Call Us

      Our center teams will be happy to schedule your appointment.

      3

      Schedule Onsite

      Stop in at any of our statewide center locations to schedule with our front desk.

      Additionally, your healthcare provider’s office staff can assist you with scheduling your appointment as all diagnostic imaging procedures must be referred by your physician and require a signed referral.

      It is extremely important for you to keep your scheduled appointment. If an emergency prevents you from keeping it, please call our office prior to your scheduled appointment time, to cancel or reschedule. This simple step will prevent unnecessary delays for all of our patients.

    • What to bring

      Referral Form

       The form completed and signed by your ordering healthcare provider.

      Photo ID and Insurance Cards

      You will need to bring a form of identification and current insurance card(s).

      Prior Studies

      Any previous, relevant imaging exams and reports performed outside of our network.

      Payment

      Uninsured Patients: Payment is required at time of services rendered.
      Insured Patients: At time of service, you will be required to pay any deductible, co-pay or coinsurance dictated by your insurance plan.

    • Pricing

      Shopping for healthcare will save you money

      If your healthcare provider orders an MRI, CT Scan, Ultrasound, or X-ray, you have a choice where your test is performed. Choosing a North Carolina Diagnostic Imaging facility can save you hundreds or even thousands of dollars.

      Get an Estimate

      We will be happy to deliver a no-commitment price estimate (no appointment necessary) based on your current insurance plan. Even if you don’t have insurance, our staff can quickly provide you with self-pay pricing options.

      My Image

      Requests received before 4 pm, Monday through Friday, will receive a same-day response. Requests received after 4 pm, on weekends or holidays will receive a response the next business day.

      Whether you're using insurance or paying on your own, make sure you call us for an accurate price quote at 855-663-9166.

    • Interpretation services

      Nondiscrimination

      North Carolina Diagnostic Imaging complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. North Carolina Diagnostic Imaging does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

      North Carolina Diagnostic Imaging:

      Provide free aids and services to people with disabilities to communicate effectively with us, such as:

      • Qualified sign language interpreters
      • Written information in other formats (large print, accessible electronic formats, other formats)

      Provide free language services to people whose primary language is not English, such as:

      • Qualified interpreters
      • Information written in other languages

      Request interpreter services

      If you need these services, please contact Novant Health Interpreter Services at 1-855-526-4411, then select option 3. TDD/TTY: 1-800-735-8262.

      If you believe that Novant Health has not provided these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:

      Patient Services Department
      Attn: Section 1557 Coordinator
      200 Hawthorne Lane
      Charlotte, NC 28204

      Telephone: 1-888-648-7999
      TDD/TTY: 1-800-735-8262
      Novant Health's Contact Us page

      You may file a grievance by mail, in person at the Novant Health facility where care was provided, or by submitting the form at the link above. If you need help filing a grievance, call 1-888-648-7999 or TDD/TTY 1-800-735-8262.

      You may also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, or by mail or phone at:

      U.S. Department of Health and Human Services
      200 Independence Avenue, SW
      Room 509F, HHH Building
      Washington, D.C. 20201
      1-800-368-1019, 800-537-7697 (TDD)
      Complaint forms are available online.

      ATTENTION: Language assistance services, free of charge, are available to you. Call 1-855-526-4411. Select option 3. TDD/TTY: 1-800-735-8262.

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