The Patient Process
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Understanding the process
Understanding the process can save you money.
Know the 5 simple steps to a radiology referral.
5 Steps
Understanding the radiology referral process allows you to be an informed patient and price conscious consumer. Knowing your options gives you the power of choice in addition to saving time and your healthcare dollars.
1) Doctor Examination
At your examination, your doctor orders a radiology test (MRI, CT, X-ray, or Ultrasound) to help diagnose and treat your medical problem.
2) A Signed Order
Your doctor may advise where you have the test, but the decision is yours. You can take your radiology order to any facility that offers the test. Hospital-owned facilities typically charge more than independent outpatient facilities. Ask your doctor for facility choices.
3) Schedule Appointment
Your doctor's office might schedule the test for you, but once you have the signed order you can schedule or re-schedule the test at the facility you choose. Not all imaging facilities are the same; cost can vary greatly, even for patients with insurance. Ask questions; be informed.
4) Tests Performed
After the test is completed, a radiologist will electronically send your referring doctor the radiology images and a written report with the results of your test.
5) Results to Your Doctor
Your doctor will discuss the results of your test at your follow-up appointment.
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Appointments
We make it easy!
No matter your communication preference, we provide three easy ways to schedule your appointment:
1
Request Online
Use the online request form and we'll contact you as soon as possible!
2
Call Us
Our center teams will be happy to schedule your appointment.
3
Schedule Onsite
Stop in at any of our statewide center locations to schedule with our front desk.
Additionally, your healthcare provider’s office staff can assist you with scheduling your appointment as all diagnostic imaging procedures must be referred by your physician and require a signed referral.
It is extremely important for you to keep your scheduled appointment. If an emergency prevents you from keeping it, please call our office prior to your scheduled appointment time, to cancel or reschedule. This simple step will prevent unnecessary delays for all of our patients. -
What to bring
Referral Form
The form completed and signed by your ordering healthcare provider.
Photo ID and Insurance Cards
You will need to bring a form of identification and current insurance card(s).
Prior Studies
Any previous, relevant imaging exams and reports performed outside of our network.
Payment
Uninsured Patients: Payment is required at time of services rendered.
Insured Patients: At time of service, you will be required to pay any deductible, co-pay or coinsurance dictated by your insurance plan. -
Pricing
Shopping for healthcare will save you money
If your healthcare provider orders an MRI, CT Scan, Ultrasound, or X-ray, you have a choice where your test is performed. Choosing a North Carolina Diagnostic Imaging facility can save you hundreds or even thousands of dollars.
Get an Estimate
We will be happy to deliver a no-commitment price estimate (no appointment necessary) based on your current insurance plan. Even if you don’t have insurance, our staff can quickly provide you with self-pay pricing options.
Requests received before 4 pm, Monday through Friday, will receive a same-day response. Requests received after 4 pm, on weekends or holidays will receive a response the next business day.
Whether you're using insurance or paying on your own, make sure you call us for an accurate price quote at 855-663-9166.
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Interpretation services
Nondiscrimination
North Carolina Diagnostic Imaging complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. North Carolina Diagnostic Imaging does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.
North Carolina Diagnostic Imaging:Provide free aids and services to people with disabilities to communicate effectively with us, such as:
- Qualified sign language interpreters
- Written information in other formats (large print, accessible electronic formats, other formats)
Provide free language services to people whose primary language is not English, such as:
- Qualified interpreters
- Information written in other languages
Request interpreter services
If you need these services, please contact Novant Health Interpreter Services at 1-855-526-4411, then select option 3. TDD/TTY: 1-800-735-8262.
If you believe that Novant Health has not provided these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:
Patient Services Department
Attn: Section 1557 Coordinator
200 Hawthorne Lane
Charlotte, NC 28204
Telephone: 1-888-648-7999
TDD/TTY: 1-800-735-8262
Novant Health's Contact Us page
You may file a grievance by mail, in person at the Novant Health facility where care was provided, or by submitting the form at the link above. If you need help filing a grievance, call 1-888-648-7999 or TDD/TTY 1-800-735-8262.
You may also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)
Complaint forms are available online.ATTENTION: Language assistance services, free of charge, are available to you. Call 1-855-526-4411. Select option 3. TDD/TTY: 1-800-735-8262.
Get To Know Us
Patient Quick Links
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Quick Links
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