• About billing and insurance

      About billing and insurance

      We want to assist you in coping with your financial requirements. We understand that billing and payment for healthcare services can be confusing and complicated. We are dedicated to helping you through the billing process. Together, we can ensure that your experience is as easy as possible allowing you to focus on getting healthy.

      If you have questions related to your bill or insurance, please contact a patient account representative at 877-442-2988.

      Payment will be required prior to services being rendered. We accept cash, check, and all major credit cards. If you would like to learn more please please visit Ways to Pay.

    • Health insurance

      Health insurance

      As a courtesy to you, a claim will be filed to your insurance company. Many insurance companies list specific instructions on the card regarding pre-certification or prior authorization for services. It is your responsibility to ensure that an authorization and/or pre-certification is obtained prior to services rendered and payment is received based on your contracted benefits with your insurance company. If authorization is denied or not obtained and payment is not received by your insurance company, you may be liable for any unpaid charges. 

      You will be required to pay any deductibles or co-insurance dictated by your insurance plan at time of service.

      Our staff will call your insurance company to get the best estimate of what you will owe for the procedure. Please remember this is just an estimate. The final patient amount owed will be determined after your insurance company processes your claim.

    • Accepted insurances

      Accepted insurances

      We accept most major insurance plans. Participating insurances and their names change frequently. If a particular insurance is not listed, please call one of our local imaging centers to verify participation.

      • Aetna
      • Aetna Medicare Replacement
      • Absolute Total Care
      • America's 1st Choice
      • APWU Health Plan
      • BCBS of NC
      • BCBS State
      • BCBS Essentials
      • BCBS Out Of State (All plans)
      • BCBS Federal
      • BCBS Blue Choice
      • Blue Choice Medicaid
      • Champ VA
      • Cigna
      • Cigna NALC
      • Coventry
      • First Health/ Select Health

      • First Health
      • GEHA
      • GHI
      • Golden Rule
      • Great West Healthcare
      • Humana Medicare Replacement
      • Humana Commercial
      • Humana One
      • Mail handlers Benefits plan (MHBP)
      • Medcost
      • Medicaid (Regular)
      • Medicare (Regular and ALL replacement policy except Medicare America's first choice VIP)
      • Medicare United Health Care

      • Medicare UHC CIP
      • Medicare UHC Advantage
      • Medicare / Medicaid HMO Molina
      • Medicare/ Medicaid HMO ATC
      • Molina (Medicaid product)
      • Oxford Health (UHC product)
      • PHCS
      • PAI
      • Physician Mutual
      • Starmark
      • TCC of SC
      • Tricare
      • UMR
      • United Health Care
      • Wellpath
      • US Imaging

    • Self pay

      Self pay

      If you are not covered by insurance, North Carolina Diagnostic Imaging provides affordable self pay pricing. Payment will be due at time of service and if paying in full.

      North Carolina Diagnostic Imaging accepts Cash, Check, and Major Credit Cards. To learn more visit Ways to pay.

      If you are unable to pay your bill in full at time of service, once you receive your first billing statement, please call 877-442-2988 to speak with a patient account representative and they will be able to assist you with your billing needs.

      If you are uninsured and think you may have trouble making payments for the services you receive, North Carolina Diagnostic Imaging offers financial assistance for medically necessary health care services for persons who meet the North Carolina Diagnostic Imaging’s Financial Assistance program qualification guidelines. For more information please visit Financial assistance.

    • Personal injury

      Personal injury

      We often think that health insurance will pay for all our medical needs, no matter why we need care. But, that’s not always the case when you file a lawsuit for personal injury, accident or a denied worker’s compensation claim. At North Carolina Diagnostic Imaging, we work with a number of funding companies that work with you to provide medical bill payments for personal injury, accident or denied worker’s compensation claims which enables you to get access to the healthcare you need, when you need it.

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