Calling the toll-free Customer Service number at 877-250-9871
Calling the toll-free Customer Service number on the front of your statement and requesting the Financial Assistance Application (copies will be mailed at no charge)
Visiting the facility where services were rendered
Once all requested documents are received, the application will be reviewed. An approval or denial letter will be mailed to each applicant. The Financial Assistance Application and documentation must be updated every six months, or when the patient's income or other key circumstances change. Each visit within the six month period is subject to be reviewed.
This policy only applies to services rendered at a Novant Health facility. It does not apply to services rendered by independent physicians or practitioners that are not employed by Novant Health. This includes, but is not limited to, anesthesiologists, radiologists, and pathologists.
No individual who is eligible for financial assistance will be charged more than amounts generally billed for emergency or other medically necessary care to individuals who have insurance covering such care.